Client Zone

GreatSoft Customer Services
Tel: 0861 GREAT 1 (0861 47328 1)
Client Services: +27 21 5317180
Administration: +27 11 4530693
Email: support@greatsoft.co.za

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Dealing with GreatSoft

During the implementation of your new software, one of GreatSoft’s skilled consultants will manage the process. This consultant will be responsible for delivering the following services during the implementation.

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Initial Assessment

Conduct an initial assessment of your requirements

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Convert and Assist

Convert and assist you to balance your data

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Training

Train your team on the modules you have invested in

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Advisory

Advise your team on best practice methods where appropriate

Post software implementation

Once the implementation is completed and your firm goes live with your new GreatSoft software, you may require additional assistance and support. GreatSoft’s dedicated customer response centre will assist with any queries or support you may require. This team of highly trained consultants ensures you of a Great experience!

The GreatSoft Call Center is the core of our business. This team will help your team with any day to day issues they may have regarding the use of the GreatSoft software in your business. This team of highly trained consultants will ensure that your experience with the GreatSoft software is enjoyable.

Please call GreatSoft Call Center on the following numbers during normal office hours from 08:00 to 17:00, Monday to Friday to experience some moments of magic in solving your problems.

South Africa: 0861 GREAT 1 (0861 473 281)
Cape Town: +27 21 531 7180
Johannesburg: +27 11 453 0693

This team continuously strives to improve their records of handling 60 % of all calls immediately and 90 % of all calls on the day the call is logged.

Training
All Training is conducted on site by a GreatSoft field consultant to ensure that you, our valued client receives up to date and personal customer satisfaction.

The GreatSoft Call Center cannot provide training on the telephone. This service is provided by the field consultants, and we encourage you to invest in ongoing skills development training for your team.

The GreatSoft Call Center Team are only available for difficulties encountered with GreatSoft products. Issues relating to operating systems and other 3rd party applications should be reported to your supplier of those products as they are best able to assist you with those issues.

Call Logging Register
You should log all your calls and record the suggestions or remedial actions recommended by the Cell Centre consultants in a call register. This allows you to build a file of information that may help your firm resolve problems internally.

A sample Call Logging register is available from the GreatSoft Call Centre to assist your firm with keeping records of calls made to the Call Center. The register can also be used as an additional source of information to assess specific product training needs your firm may have.

Online video training

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Anyone who will be using any of the GreatSoft Software modules must attend training. We provide training on your site. Our training focuses on allowing delegates to quickly become productive in the use of the key processes of the GreatSoft Software.

GreatSoft has proven that the return on investment you make in the software greatly improves when your teams are properly trained to use the software.

Train the Trainer

Training is normally done on a “Train the trainer” basis, where groups of power users or champions are trained. They will in turn train their colleagues. GreatSoft always provides ongoing support to assist your team once they have some experience with the software.

Computer literacy and Accountancy skills

Both new and existing staff will benefit from our training. We recommend (and prefer) that trainees have basic computer and accountancy skills. It is unfair and de-motivating for other participants when a training session is slowed down due to lack of these basic skills.

Product Release Strategy

GreatSoft continually enhances our products and services to meet your needs. GreatSoft will respond to requests for changes and enhancements to the GreatSoft software and processes that are logged by our clients, Client services team and consultants. This means that we publish new software versions on a regular basis.

Loading the Latest Releases

All standard software updates can be downloaded from the GreatSoft web site by following the links from the Downloads page. For more detailed information on obtaining and loading a new version of GreatSoft software open the “Help on loading the latest releases” link under the Services/Download Updates section of the web site. Access to the downloads area is restricted to users who have registered for the FTP Service.

Release Announcements

With every new update to our software GreatSoft publishes a document explaining the changes to the software. This information is published on our web site www.greatsoft.co.za, and is also mailed to key users in your business. If you want to be included on the distribution list please call the Client services team now and they will be glad to add your email address to the list.

Account Administration

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All GreatSoft Customer account queries and payments are handled by our Customer Services Team in Johannesburg Telephone +2711 453 0693.

Account payments made by cheque must be sent to:
GreatSoft (Pty) Ltd,
P O Box 226,
Bedfordview, 2008.

All Invoices are payable on presentation.

Thank you for giving us the opportunity to serve you and we look forward to a lasting relationship in the years to come.

Support Request

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What customers are saying about GreatSoft

“Gives me 100% peace of mind when I deliver personal information to clients.”

VISHAL HDI, 2015

Managing Director, HDI

See who is taking practice management into the cloud

Have any questions?

086 147 3281 info@greatsoft.co.za
Send
086 147 3281 info@greatsoft.co.za

086 147 3281 info@greatsoft.co.za