Here are Ten Critical Questions to ask your Payroll provider as you plan for 2019
This year get ahead of the game and plan early for your 2019 Payroll solution.
Here are Ten Critical Questions to ask your payroll provider that show you that a payroll is not just a payroll – and that payroll systems are not all the same.
Start looking at improving your 2019 payroll solution before the end of the year. Go on holiday over the festive season with a plan in place and you being in control of the process – it will give you peace of mind and allow you to enjoy your break.
Here are ten questions to ask yourself.
1. IS YOUR PAYROLL STILL DESKTOP BASED?
Don’t be a digital dinosaur, true cloud based payroll systems are the way of the future. Cloud based solutions let you access your payroll from anywhere, on any device, and at any time. On top of that, cloud solutions mean that you don’t need to back-up, you don’t need to invest in hardware updates, and you never again need to purchase your providers newest software version upgrades. Insist that your provider has a reputable cloud solution.
2. ARE YOU PAYING EXPENSIVE USER FEES?
Having to pay a license fee each year just to get the job done is old school. You often end up paying a license fee on top of a software license fee – often based on inflexible and complicated calculations dependent on the size of your payslip groups. Make sure that only pay for the active payslips that you process each month. Pay for what you use and not for what you don’t need.
3. DO YOU STRUGGLE TO GET ON-SITE SUPPORT?
Cloud based solutions mean that you can get immediate support. Your provider should be able to login into your system and offer you direct support in real time. Support is a big differentiator. Make sure that your payroll provider allows you to communicate to real people, in real time – who have full remote access to your problem – so that they can give you real help.
4. DO YOU HAVE AN EMPLOYEE SELF SERVICE PORTAL? (ESS)
Employee Self Service saves you time and aggravation by taking complex issues and making them painless and paperless, allowing your employees to self-manage a range of requests on their own. Definitely insist that your payroll system has ESS.
5. HOW DO YOU KEEP TRACK OF LEAVE POLICIES & LEGISLATION
Do you sometimes have issues keeping up with the latest legislation with regards to sick leave and annual leave? The Administration surrounding the complexities of company leave policies can be a nightmare to manage. You should have a payroll system that manages this for you. Make sure that your leave policy process is automated.
6. DO YOU STRUGGLE TO KEEP UP WITH LEGISLATIVE COMPLIANCE UPDATES?
Legislative compliance updates regarding PAYE, UIF & SDL are often difficult to understand, never mind to keep up with, and you cannot always be sure what is new and what has been gazetted. Make sure that your payroll system alerts you and automatically includes all newly gazetted updates.
7. HOW DO YOU KEEP UP TO DATE WITH MEDICAL AID INCREASES?
Do you have to still manually keep up to date with medical aid annual increases and schedules? Invest in a Payroll system that does this all for you.
8. DO YOU STRUGGLE WITH IRP5 SUBMISSIONS?
Make sure that your payroll solution has built-in validations to help minimise complications during the submissions process, and that you have access to expert advice to guide you through the process.
9. DO YOU GET ANNOYED LOGGING IN AND OUT BETWEEN ENTITIES?
Are you tired of having to login and logout between payroll entities? Make sure that your payroll system allows you to access your complete history across multiple between periods.
10. IS YOUR SYSTEM MULTI-TENANTED?
A multi-tenanted payroll system allows one login access to multiple companies – this is the ideal environment for any payroll bureau service. It also allows you to give your accountants access to manage your director’s salaries, while your payroll department manages your other employees.
Any one of these questions could make a big difference to your company, and if you don’t get given the right answers, change to a better payroll solution – it’s easier than you think.