[Update Date: 30 July 2026] [Update Date: 28 July 2026] [Update Date: 24 July 2026] [Post Date: 22 July 2026]
Issue:
We have received reports that some IRP6 submissions are showing as successfully submitted in GreatSoft, but when checked on eFiling, the following error message is displayed: “Closed due to technical error”
In addition, when opening the IRP6 return on eFiling, some critical information is missing
Affected Services:
IRP6 Submissions
Date First Reported: 22 July 2026
Status
[30 July 2026] The submissions issue has been resolved. Previously submitted returns have also been fixed. If you identify any returns that have not been corrected, please report them to us so we can investigate further.
[28 July 2026] Interfront is still investigating the issue.
[24 July 2026] It is now confirmed that ALL IRP6 returns are affected. Interfront communicated that a database defect is affecting IRP6 submissions.
[22 July 2026] We are currently investigating the extent of the issue. At this stage, we have confirmed that it is affecting individual IRP6 submissions. We are still determining whether all individual submissions are affected, whether companies and trusts are also impacted, or whether the issue is limited to specific scenarios.
We recommend holding off on IRP6 submissions until we have a better understanding of which IRP6 returns are affected.
We have completed our investigation on the GreatSoft side and confirmed that everything appears to be functioning correctly. We have escalated the issue to Interfront, the third-party service provider, and they are currently investigating on their side as well.
Fix Timeline
[30 July 2026] The fix was made last night, the 29th of July 2026.
[28 July 2026] A fix timeline has not been confirmed yet.
[24 July 2026] Interfront is working on this and will provide further feedback, and hopefully a fix timeline, on Monday.
[22 July 2026] We are still waiting on SARS to confirm a fix timeline for this
Workarounds
[30 July 2026] The issue has been resolved. You can now continue with submissions as normal.
[28 July 2026] No workaround is currently available, if submissions are urgent, please use eFiling as a temporary workaround.
[26 July 2026] No workaround is currently available, if submissions are urgent, please use eFiling as a temporary workaround.
[22 July 2026] No workaround is currently available, if submissions are urgent, please use eFiling as a temporary workaround.
Please keep an eye on this page for updates. We appreciate your patience. If you have urgent concerns, feel free to contact our support team at support@greatsoft.co.za or call us at 021 531 7180.
