[Updated Date: 20 October 2026] [Post Date: 12 October 2026]
Issue: Trust returns submitted via GS are being selected for Manual Intervention by SARS.
Affected Services:
ITR12T Submissions
Date First Reported: 9 October 2026
Status
[20 October 2026] The link, from the GS side, has now been corrected, however the
information is still not pulling into eFiling correctly. SARS is now further investigating this.
[12 October 2026] We have reported the issue to SARS and are working with them to
identify the cause.
Fix Timeline
[20 October 2026] SARS is still investigating and will keep us updated with any feedback.
[12 October 2026] The issue is still under investigation. However, we have identified a small
change that we hope will resolve the issue. We are aiming to have the fix ready this week
and will keep you updated on our progress.
Workarounds
[20 October 2026] If you need to submit any urgent returns, please submit them via eFiling
for the time being.
[12 October 2026] If you need to submit any urgent returns, please submit them via eFiling
for the time being.
Please keep an eye on this page for updates. We appreciate your patience. If you have
urgent concerns, feel free to contact our support team at support@greatsoft.co.za or call us
at 021 531 7180.
