[Date Updated: 17 July 2026] [Date Updated: 16 July 2026] [Date Updated: 10 July 2026] [Date Updated: 6 July 2026] [Date Updated: 29 June 2026] [Post Date: 23 June 2026]
Issue:
A SARS-related issue is affect certain submissions (such as ITR14s) and requests (such as IT34s). Error displayed:
“An error has occurred. Please contact ISV administrator.”
Affected Services:
– ITR14 submissions
– All IT34 requests
Please note that this may not be an exhaustive list of affected services.
Date First Reported: 22 June 2026
Status
[17 July 2026] While we wait for SARS to implement their permanent fix, a workaround will be included in the 2026.3.0 release being deployed on Saturday, 18 July 2026.
[16 July 2026] We have identified a solution, and SARS has implemented the required change, which is currently being tested by all ISVs. Once testing has been completed successfully, the change will be deployed to live. We are still waiting for SARS to confirm the go-live date. In the meantime, we are also working on a workaround that will allow the information to be downloaded into the system.
[10 July 2026] SARS is still working on resolving the PDF download issue. The PDF flattening exposed a larger issue on the GS side, and we are working closely with SARS to implement a solution.
[6 July 2026] The IT34 request issue is still ongoing. SARS stated that the request PDF functionality is not working and they are actively working on fixing this.
[29 June 2026] SARS fixed the submissions, however, the IT34 requests are still not working.
[23 June 2026] The matter has been escalated to SARS. Further updates will be provided once a resolution timeline has been confirmed.
Fix Timeline
[17 July 2026] The update, with the workaround, will be available by COB on Friday, 17 July 2026 for Self-Hosted clients, and will be deployed on Saturday, 18 July 2026 for GreatSoft Cloud Hosted clients
[16 July 2026] The go-live date is dependant on how quickly the other ISV’s does their testing. Provisionally planned for 24 July 2026
[10 July 2026] SARS is indicated that they will deploy a fix for the PDF download over the weekend.
[6 July 2026] SARS has advised that they are working towards resolving the issue this coming weekend. However, with the start of Filing Season approaching, there is a possibility that the fix may need to be postponed until the weekend of 18 July 2026.
[29 June 2026] SARS fixed the submissions. We are still waiting for them to confirm the fix date for the IT34 request issue.
[23 June 2026] No timeline yet. Will post an update as soon as we know
Workarounds
[17 July 2026] A workaround is now available the system. Once the 2026.3.0 release has been deployed on Saturday, 18 July 2026, you will once again be able to:
– Download assessment PDFs.
– Retrieve all assessments that were unavailable for download during this issue.
To retrieve the outstanding assessments, please use the Request Assessment (IT34 – including correspondence) By Date Range option. Set the From Date to approximately three weeks ago (when the issue started) and the End Date to today’s date. Remember to tick the 
  checkbox before submitting the request.
[16 July 2026] At this stage, there is still no workaround available for the IT34 request issue.
[10 July 2026] At this stage, there is still no workaround available for the IT34 request issue. [6 July 2026] At this stage, there is still no workaround available for the IT34 request issue.
[29 June 2026] No workaround is need for ITR14’s as the submissions are working again, however currently for the IT34 requests, there still is no workaround.
[23 June 2026] No workaround is currently available for IT34 requests. However, if urgent, ITR14 submissions can be completed via eFiling as a temporary workaround.
Please keep an eye on this page for updates. We appreciate your patience. If you have urgent concerns, feel free to contact our support team at support@greatsoft.co.za or call us at 021 531 7180.
