[Update Date: 5 July 2024] [Update Date: 3 July 2024] [Update Date: 3 July 2024] [Post Date: 2 July 2024]
Issue Details:
Assessments are not being processed by the GreatSoft system due to an error on the SARS side. When doing an assessment (including correspondence) request, all the correspondence is received correctly. However, the assessment request displays the following error message: ‘An Error has occurred. Please contact the ISV administrator.’ As a result, the Assessment screen remains blank, and no PDF is available for download.
Affected Services:
Assessment download into GreatSoft
Date First Reported:
1 July 2024
Status
[5 July 2024] The issue has been fixed
[3 July 2024] SARS has informed us that they are currently still testing the fix. Therefore, it will not be implemented tonight, but they are now targeting tomorrow.
[3 July 2024]SARS has identified the issue and indicated that they will implement the fix tonight.
[2 July 2024] We have escalated this issue to SARS, and we are currently awaiting feedback from them.
Fix Timeline
[5 July 2024] SARS has implemented the fix and the issue has been resolved
[3 July 2024] SARS has rescheduled the fix release for tomorrow night, 4 July 2024
[3 July 2024] The fix will be applied by SARS tonight, 3 July 2024. This means that the issue should be resolved tomorrow, 4 Jul 2024.
[2 July 2024] At the moment, we do not have an estimated timeframe for when this issue will be resolved.
Workaround(s)
[5 July 2024] Manually request assessments until today to pull in all the outstanding assessments into the system
[2 July 2024] There is currently no workaround for this issue other than manually completing the assessment screen.
Please keep an eye on this page for updates. We appreciate your patience. If you have urgent concerns, feel free to contact our support team at support@greatsoft.co.za or call us at 021 531 7180.
