[Update Date: 12 May 2025] [Update Date: 7 May 2025] [Post Date: 6 May 2025]
Issue: When submitting returns, the following error is blocking submission: ‘An Error has occurred. Please contact ISV administrator’
Affected Services: ITR14 Submissions
Date First Reported: 30 April 2025
Status
[12 May 2025] The fix for this issue has been released.
[7 May 2025] Interfront has confirmed that they identified the issue and have implemented a fix.
[6 May 2025] We have escalated this issue to Interfront (the third party responsible for the link between GS and eFiling) for further investigation.
Fix Timeline
[12 May 2025] The fix was released on Friday, 9 May 2025.
[7 May 2025] The fix is scheduled for release on Friday, but Interfront is trying to push it out sooner—pending SARS approval.
[6 May 2025] There is no confirmed date yet, but we will keep you posted.
Workarounds
[12 May 2025] Submissions can now be processed through GS again. Workarounds are no longer necessary.
[6 May 2025] Any urgent submissions will have to be done via eFiling.
Please keep an eye on this page for updates. We appreciate your patience. If you have urgent concerns, feel free to contact our support team at support@greatsoft.co.za or call us at 021 531 7180.
