[Update Date: 28 June 2024] [Post Date: 27 June 2024]
Issue Details:
After submitting an ITR14 return, the next step is to request the status. However, when requesting the status, this error message appears: ‘An Error has occurred. Please contact the ISV administrator.’ Unfortunately, this issue prevents Supporting Documents from being uploaded and submitted, which means the return will not be fully submitted.
Affected Services:
ITR14 submissions
Date First Reported:
26 June 2024
Status
[28 June 2024] SARS implemented a fix on the evening of 27 June 2024.
[27 June 2024] The issue has been escalated to SARS, and we are currently awaiting feedback from them.
Fix Timeline
[28 June 2024] The issue has been resolved
[27 June 2024] The current ETA for the fix is next week, but no date has been provided yet.
Workaround(s)
[28 June 2024] Submission can continue as usual.
[27 June 2024] None. If submissions are urgent, they must be filed directly on eFiling.
Please keep an eye on this page for updates. We appreciate your patience. If you have urgent concerns, feel free to contact our support team at support@greatsoft.co.za or call us at 021 531 7180.
