Update Notification

[Date Updated: 6 July 2026] [Date Updated: 29 June 2026] [Post Date: 23 June 2026] Issue: [23 June 2026] A SARS-related issue is affect certain submissions (such as ITR14s) and requests (such as IT34s). Error displayed: “An error has occurred. Please contact ISV administrator.” Affected Services: – ITR14 submissions– All IT34 requestsPlease note that this may not be […]

[Update Date: 23 June 2026] [Update Date: 20 March 2026] [Post Date: 4 March 2026] Issue: [23 June 2026] The following fields are incorrectly being stated as mandatory for Dormant companies prior to 2025: – ‘Is the company an association of persons as contemplated in par (d) of the definition of company in section 1? is

[Update Date: 15 February 2026] [Update Date: 28 January 2026] [Update Date: 23 January 2026] [Post Date: 21 January 2026] Issue: Currently Provisional Statement of Accounts (‘Prov SOA’) are experiencing the following issues when trying to request via GreatSoft (‘GS’):– SARS: Request for statement of account has been send to Sars please check within 10 minutes

[Update Date: 15 January 2025] [Update Date: 12 December 2025] [Post Date: 26 November 2025] Issue: SARS has made the following changes to trust returns, which will be implemented on the GS system over the weekend of 12 December 2025: Issue Description Result of fix being implemented Validating age limit on type (b) special trust.

[Update Date: 08 October 2025] [Post Date: 29 August 2025] Issue: An error is causing delays in assessments being issued, for returns submitted via GS. The error, “There has been an error. Try again or contact us if the problem persists,” has so far only been reported for non-resident returns, though it is unclear whether it

[Updated Date: 20 May 2025] [Updated Date: 16 May 2025] [Post Date: 14 May 2025] Issue: When submitting ITR14/ITR12T returns via GreatSoft, users are no longer prompted to upload supporting documents during the submission process. The return immediately goes into a ‘Queued’ status. On eFiling, the Supporting Documents status then shows as ‘Waiting for Documents

[Update Date: 12 May 2025] [Update Date: 7 May 2025] [Post Date: 6 May 2025] Issue: When submitting returns, the following error is blocking submission: ‘An Error has occurred. Please contact ISV administrator’ Affected Services: ITR14 Submissions Date First Reported: 30 April 2025 Status[12 May 2025] The fix for this issue has been released.[7 May 2025] Interfront has

[Update Date: 5 May 2025] [Post Date: 20 February 2025] Issue: When submitting ITR12T returns in bulk from the eFiling Dashboard, the static data from the ‘Trust Details’ section on the ‘Trust Particulars’ page of one return may be incorrectly submitted on another return. Affected Services: ITR12T Submissions Date First Reported: 18 February 2025 Status[5 May 2025] The

[Update Date: 18 February 2025] [Update Date: 12 February 2025] [Post Date: 5 February 2025] Issue: When submitting returns older than the 2024 YOA, the following error is blocking submission: ‘SARS: Does the company confirm that the person appointed as public officer is mandatory?’ Affected Services: ITR14 Submissions Date First Reported: 6 February 2025 Status[18 February 2025]

[Updated: 16 January 2025] [Post Date: 19 November 2024] Issue Details: There is an ongoing issue with submitting ITR12T returns. In GreatSoft (GS), the trust returns remain in a ‘Queued’ status. On eFiling, the return status shows as ‘Saved’ or ‘Issued,’ while the supporting documents indicate ‘Submitted.’ However, when opening the supporting documents section, it appears